Small items (less than 150 lbs and not over sized) will ship via ground service and will not require a signature. It will be left at your doorstep or inside your commercial address by USPS, FedEx or UPS.
Large items have to ship via freight service. We partner with the best providers in the industry to help ensure you products get to you quickly and safely. The freight industry is highly unionized, and only delivers Monday-Friday during normal business hours. They will call you before delivery to schedule a time window when the freight arrives to their local terminal in your area.
When items ship via freight, your order will be placed on a pallet, strapped down, and shrink wrapped with extra padding with as much care as possible. Due to the size and weight constraints, machines such as forklifts and pallet jacks will move the furniture from place to place until it arrives to your destination. This process can add some extra lead time because it’s such a labor intensive process. These deliveries are standard with a “curb delivery” which means exactly as it sounds, they will drop the freight off on the curb and it will be your responsibility to take it inside. Don’t worry – they will call you to schedule a delivery time window so you can prepare appropriately.
Please note: Large item shipments may require assistance to the desired location. Unless an Inside Delivery is indicated on the order, the freight company is not obligated to transport the item from the curbside to the desired location once it is received at the shipping address. Curbside Delivery is assumed with Standard Freight shipments.
If any additional services are requested such as White Glove delivery, inside delivery, after hours delivery, weekend delivery, etc., it will be the responsibility of the customer to pay for them. Requests for these types of services must be placed prior to shipping. Requests for additional shipping services may not be completed if the request is made after an order has shipped. This is industry standard for promotional free freight shipping and it is common across many furniture companies to charge you an extra fee for curb freight deliveries, however we do not!
Please note: If your home, complex, or building has stairs or barriers to entry, then White Glove Delivery services are needed for an Inside Delivery. The freight carrier has the authority to deny an inside delivery if there are steps, stairs, or barriers to entry at the location. If you have selected Inside Delivery on your order and your location does not qualify for a Standard Inside Delivery, then the delivery fee will be able to be refunded if the inside delivery cannot be completed.
Want an easier delivery? We have partners that offer White Glove Delivery Services and will be happy to provide you with the resources to set those up. We will ship your merchandise directly to them and they will deliver inside, assemble, and remove the trash. Quotes will be specific to each order depending on region, elevator access, weight, and time of assembly. Please allow an extra 1-2 weeks for White Glove Deliveries. Please be sure to inspect all pieces after white glove deliveries, as many deliver company’s paperwork claims the end user liable if there are any claims.
If you are interested in White Glove Installation (installation, assembly, debris removal), this request must be placed prior to shipping.
If you have any questions about your delivery, feel free to email us at firstname.lastname@example.org